STORE POLICIES

Welcome

Little Jems is a boutique, jewellery design studio in Kelowna, British Columbia, Canada, with a focus on single release collections, inspired by nature and

made by hand.

Each Little Jem is designed in the studio, and made with recycled Fine Silver (.999FS) , Sterling Silver (.925) or Bronze, and a nice balance of new and traditional silversmith techniques. No two pieces will be exactly alike, which is hopefully the reason you are here. 

 

I make what I believe to be simple, everyday special pieces. I like when clients buy Little Jems for no reason other than “I think she would love this” or “I am going to treat myself today”


Little Jems ... where I believe that big things often have small beginnings

Shipping

All Little Jems will be carefully packaged and shipped in a bubble mailer via Canada Post. They love to travel and will happily go all over the world. 

Your order will be shipped within 24 hours of completion, with the exception of public holidays. I will automatically ship to the address provided, so please ensure that it is correct. If you are sending a Little Jem as a gift to a third party, please contact me to confirm the address.

Whilst shipping times will vary by destination, on average please allow at least 2

weeks (outside of the holiday season). An upgrade to Xpresspost or Priority is

available. Please contact me if you would like to know your options.

 

All applicable duties and taxes are the responsibility of the client.

Returns

I understand that ordering online can be tricky, and sometimes items aren't quite what you expect when they arrive. If you have any issues at all please do not hesitate to contact me.

If you are at all unhappy with your Little Jem, please contact me within 7 days of receiving the item. Simply - I want you to be happy with your purchase. I would appreciate you contacting me via email at hello@littlejems.ca

Ring sizing can be complicated. For that reason I do not offer custom designs for rings, and I do not make rings to order. If you are ordering a finished ring from the website, please make sure that it is the correct size. If you have sizing questions do not hesitate to contact me.

In the case of a returned item the initial shipping costs are not refundable. Items must be received in their original packaging and original condition. Please do not return an item without contacting me first.

Wholesale

Wholesale enquiries are always welcome. Please contact me directly if you are interested in carrying your own line of Little Jems.

Payment

 

Payment must be completed in full prior to shipping.

I understand that sometimes you need a little time to consider a purchase. If you would like me to reserve an item, please contact me and I am happy to do so for up to 48 hours. After that the item will be re-listed.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

- eTransfer